Frequently Asked Questions

Find answers to the most common questions we receive. If you don’t see your question here, feel free to contact us at support@glowityourself.com.

What payment methods do you accept?

We accept major payment methods to make checkout easy and secure, including:

  • Visa, Mastercard, American Express
  • Debit cards
  • PayPal

    All payments are processed securely using encrypted connections.

How can I track my order?

Once your order is processed and shipped, you will receive an email with your tracking number. You can use this tracking number to check the delivery status on the carrier’s website. Tracking updates may take up to 24–72 hours to appear.

What are your shipping times?

Shipping times vary based on your location and product fulfillment source:

  • United States: typically 7–15 business days
  • International: typically 10–20 business days

Delivery times are estimates, not guarantees, and can be affected by customs, carrier delays, or peak seasons. For full details, see our Shipping Policy.

What is your return and exchange policy?

We want you to be satisfied with your purchase. Due to hygiene and product safety considerations:

  • Unused and unopened items may be returned within 7 days of delivery.
  • Cosmetic products that have been opened or used are not eligible for return.
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

For complete instructions and conditions, please see our Returns & Refunds Policy.

Do you offer free shipping?

Yes — we offer free tracked shipping on eligible orders. Eligibility and delivery timeframes are explained in our Shipping Policy.

What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging. We will review and offer a replacement or refund based on the situation.

Can I change or cancel my order?

Orders are typically processed quickly. If you need to cancel or change your order, please contact us as soon as possible at support@glowityourself.com. We cannot guarantee changes once an order enters fulfillment.

Will I be charged customs, duties, or taxes?

For international orders, customs duties or import taxes may be charged by your local authority. These charges are the customer’s responsibility and are not controlled by GlowIt Yourself.

How long does it take to receive a refund?

If your return is approved, refunds are issued to the original payment method. Processing can take 5–10 business days depending on your bank or payment provider.

How can I contact you if I still have questions?

You can reach our support team at:

📧 support@glowityourself.com

We aim to reply within 1–2 business days.